Salon Policy

Salon PolicyProtect Your Right

Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provided It is not effected to your rights under Consumer Right Act 2015

To allow us to provide a quality service as efficiently as possible, you need to :

1. Ask for the service which you would like to have.

2. Inform our staff if you are allergic to any chemicals or substances before the receiving any service.

3. Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.

4. Inform the staff /salon manager immediately if you have any concern relating to the salon, the staff, or any service.

5. Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.

6. Children under 7 years old should be accompanied by an adult at all times. We will not take any responsibility if any accident happens to your child/children during your treatment at our salon.

7. We hold no responsibility for the loss of your personal belonging while you are having the treatment at our salon.

GUARANTEE

Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service

1. Traditional polish services are not guaranteed.

2. Enhancements and gel polish manicures are guaranteed for 1 week after your appointment. If you lose an enhancement or notice chips or lifting within 1 week, please call us to schedule a free repair.

3. You must arrange an appointment to have your nails fixed within 5 days after your initial service.

4. Repairs after 3 days or for breakages, tears, and corner breaks will be charged.

5. We will not be responsible for any breaking or infected nails after you leave the salon .

REFUND

No cash refunds will be given after you have left the salon. As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.

1. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.

2. No refund will be given because you have simply changed your mind.

ONLINE BOOKING

1. If you have booked appointments via our online booking system, Setmore, you will receive appointment-specific communications from Setmore. This may include booking and cancellation confirmations and appointment reminders via email.

2. We may contact you by phone or email (if provided) directly regarding your booked appointments.

3. We will not use your personal information for marketing purposes or share it with third parties.


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